Frequently Asked Questions

Have questions? We have answers. If you can't find what you are looking for, please contact our support team.

IPTV stands for Internet Protocol Television. Instead of receiving TV signals via traditional satellite or cable, you receive them over your internet connection. This allows you to watch live TV, movies, and series on any compatible device. Learn more on Wikipedia.

Yes, our service is 100% legal. We operate as a reseller of legally sourced content streams, ensuring that you are watching from a legitimate service. We believe in providing safe and reliable entertainment to all our customers.

Yes, our service is compatible with a huge range of devices including: Smart TVs (Samsung, LG, Sony), all Android devices (Phones, Tablets, Boxes), MAG boxes, Amazon Firestick & Fire TV, Formuler devices, computers/laptops (via VLC or IPTV players), and Apple devices (iPhone, iPad, Apple TV).

Absolutely! As long as you have a stable internet connection, you can use our IPTV service anywhere in the world. It's a perfect solution whether you're on holiday, on a business trip, or have moved abroad.

Yes, of course. Your subscription is tied to you, not your device. Just contact our support team with your account details and the new device information, and we will move your subscription to your new device free of charge.

Yes, we offer dedicated support to all our customers. You can reach us via WhatsApp or Email every day from 8:00 AM to 12:00 AM (midnight) UK time. We are here to help with any setup or technical questions you may have.

Yes, refunds are available under specific conditions, primarily related to service non-performance that we cannot resolve. We encourage you to read our Refund Policy page for detailed information on eligibility and the process.

Yes, we accept bank transfers. It is a secure and direct payment method. We will provide our bank details and a payment reference via WhatsApp or Email after you place your order.

For a stable and smooth viewing experience, we recommend a minimum internet speed of 25 Mbps for HD content and 50 Mbps for 4K content. A stable wired connection (Ethernet) is always better than Wi-Fi.

Our standard subscription allows for one connection at a time. This prevents buffering and ensures the best quality. If you wish to use the service on multiple devices simultaneously, you will need to purchase additional connections. Please contact us for a custom plan.